Refund Policy

EdgeWorks LLC does not currently sell anything through this website. edgeworks.digital is the corporate home of the company. It is not a storefront: it does not process orders, take card details, or issue receipts. This page sets out how refunds work for the two ways money may change hands with us.

01Services engaged under contract

Digital marketing, consulting, and software development work is arranged directly with us and set out in a written proposal, statement of work, or agreement before it begins. The commercial terms of that document, including anything agreed about deposits, cancellation, and refunds, govern the engagement.

If work we have delivered is not what was agreed, tell us. Our first step is always to put it right. Where that is not possible or not wanted, we will discuss a fair reduction or refund of the fee for the affected work. Nothing here replaces what your own signed agreement with us says.

02Products

EdgeWorks has one software product in development, EntityLinks. It has not launched and is not available for purchase.

When EntityLinks launches it will be sold from its own website at entitylinks.com and will publish its own Refund Policy covering that product. Until then there is no product purchase this policy needs to describe.

03Who you are buying from

Where we take payment, EdgeWorks LLC is the seller of record. Payments are processed by Stripe, Inc., which acts as our payment processor only. Stripe is not a reseller and is not the merchant of record for our services or products, so responsibility for delivery, support, and refunds rests with us, not with Stripe.

A refund we approve is returned to the original payment method through Stripe. Depending on your bank or card issuer, it can take a further five to ten business days to appear on your statement after we issue it.

04How to raise a refund request

Email info@edgeworks.digital with:

• The name the work or purchase is under;
• The approximate date of payment;
• What went wrong, in as much or as little detail as you like.

We aim to acknowledge every refund request within one business day and to reach a decision within five.

05Statutory rights

Nothing in this policy reduces or replaces consumer rights you have under the law of your country of residence, including the 14-day statutory right of withdrawal for digital content contracts in the United Kingdom and the European Economic Area. Where a statutory right applies, it stands alongside our voluntary policy, and you can rely on whichever gives you the better outcome.

06Chargebacks

If something is wrong, please contact us first. We would far rather resolve it directly, and we usually can. Filing a chargeback with your bank or card issuer before giving us a chance to help may result in access to any service being suspended while the dispute is investigated.

07Contact